Fees, Terms & Conditions, & Liability
Fees & Cancelation
* Agency Fee: There is a 1% service charge added to each appointment
** Processing Fee: There is a 3.5% +$0.15 processing fee added to each appointment
*** Pet Sitting, House Sitting, and Babysitting (appointments 3+ hours) require a 50% deposit, in case of last-minute cancelation, the deposit is used towards final payment.
- Cancelation Policy:
COVID-19: If appointments are canceled either by the Sitter/Agency or Family due to COVID-19 symptoms within the family unit, the family is required to pay a cancelation fee equal to 50% of the original appointment time.
Less than 48-hour notice will result in a charge equal to 50% of the reserved service amount. The 50% deposit goes towards cancelation, but if the appointment is fulfilled the 50% goes toward overall payment.
No-shows will be charged 100% of the reserved service amount.
If we are able to fill your appointment, the fee will be waived so please contact us ahead of time.
Thank you for understanding that our time is important.
Appointments canceled before the 48-hour mark will be refunded the full amount. However, Square may not refund the processing fee. This is out of our control, and for that, we apologize.
- Milage Fee:
We will be charging by the mile plus the processing fee. ($0.81/mile total)
Terms & Conditions / Liability Links
Below are the links to the Terms & Conditions/Liability Documents per Service
House Sitting (Voyage & Deep Water Visits): https://tinyurl.com/y3h24nxk
House Sitting (Overnight Visits): https://tinyurl.com/yy4rrowz
Pet Sitting (Voyage & Deep Water Visits): https://tinyurl.com/y2uwwjuk
Pet Sitting (Overnight Visits): https://tinyurl.com/y4ex3lo3